Introduction Process

Author

Python Support Team

Published

July 10, 2025

Getting Started

Accounts & Access

You’ll need access to these essential systems:

System Purpose Link
Discord Internal communication Discord Server
RT Ticketing Ticket management RT System
SharePoint Documents & time registration Students documents

Key Meetings

Important Schedule
  • Team kick-off in August 2025
  • One-on-one with your direct manager
  • Team introductions with all members

Required Training

Before you start, you’ll complete training on:

  • Product walkthrough (internal tools, user-facing systems)
  • Using the ticketing system and Discord
  • DTU FUSION time registration system setup and usage

Success Milestones

After 30 Days…

By the end of your first month, you should be able to:

  • Confidently use all core tools
  • Independently manage and resolve tickets
  • Be familiar with team workflows
  • Feel comfortable asking for help when needed